SALESFORCE FOR RETAIL

In the competitive world of retail, it is more important than ever to be focused on people, processes, technology and metrics. Customers are no longer as loyal and it’s getting harder and harder to influence their purchase decisions. At Syntegrico, we help properly select and implement Salesforce retail solutions that serve & solve particular retail business needs. We know how to fine-tune Salesforce so you can deliver a personalized shopping experience to clients across email, social, and mobile at the time a customer is most likely to purchase. Syntegrico will help you customize Salesforce for retail industry needs and impress your customers with an exceptional experience that will keep them coming back.

Customer Experience

• Deliver seamless online & offline customer experience.
• Make personalized offers & promotions based on clients preferences and previous purchases.
• Stay connected with your clients by leveraging Call Center & Live Agent capabilities.
• Engage with your customers and provide support resources through Salesforce Community Portals.

Marketing

• Connect website, mobile application, social networks, marketing campaigns, and email activities in one single Salesforce solution.
• Track data associated with experiences to gauge customer satisfaction and enhance customer experiences with relevant content and offers.
• Hit your target audience with the precise advertising message delivered through preferred channels with the Salesforce Advertising Studio.
• Make weighted decisions based on actual business data using Reports, Dashboards or Salesforce Wave Analytics. Analyze customers’ behaviour, make predictions, and envisage future opportunities and points of growth.

Team Efficiency

• Empower your team with tools like Lightning Console for faster response and case management.
• Make your clients happy by resolving issues with Omni-Channel for smart cases distribution.
• Maximize support agents productivity with Knowledge Base, which allows them to search for the relevant cases and respond with lightning speed.
• Listen, react & support your clients through social media channels including Twitter, Facebook, Snapchat or Instagram.